Help Paying Your Bill
Help Paying Your Bill
For patients and their families coming from their home countries for medical care, WCMD is committed to making travel to Los Angeles as easy as possible. We want you to understand the choices you have for health insurance coverage and bill payment. If you'd like to be covered for care from WCMD Medical Center and our doctors, see below to explore your payment options and which insurance plans are accepted for international patients. You'll also find more details about the services available to international patients.
Charity Care will be made available to patients whose family income and assets are at or below 400 percent of the current year’s Federal Poverty Level (FPL). Patients whose income ranges between 401 to 600 percent of the FPL also qualify for discounted care.
Financial Assistance
As part of our mission, we are committed to providing access to quality healthcare for the community and treating all of our patients with dignity, compassion and respect. This includes providing services without charge, or at significantly discounted prices, to eligible patients who cannot afford to pay for care as provided by our financial assistance policy. We also offer our patients a variety of options to meet their financial needs, even if they do not qualify for assistance. For questions, please call Patient Services at 626-338-8481.
Are You Eligible?
- Charity Care: Financial assistance is available to patients who are unable to pay their hospital bill due to a financial inability to pay. This is available to patients receiving medically necessary services and who meet the qualifications of the hospitals Charity Care Financial Assistance Policy.
- Discounted Care: Patients who are not eligible for charity care due to the patient’s family income is greater than 400% of the established Federal Poverty level are eligible for discounted care.
Eligibility for financial help is determined without regard to sex, race, color, religion, ancestry, national origin, age, disability, medical condition, marital status, sexual orientation, gender identity, gender expression or educational background.
| Person in Family/Household | Poverty Guideline |
|---|---|
| 1 | $15,060 |
| 2 | $20,440 |
| 3 | $25,820 |
| 4 | $31,200 |
| 5 | $36,580 |
| 6 | $41,960 |
| 7 | $47,340 |
| 8 | $52,720 |
Source: https://aspe.hhs.gov/topics/poverty-economic-mobility/poverty-guidelines
Note 1: For families/households with more than 8 persons, add $5,380 for each additional person.
Note 2: The 2024 poverty guidelines for the 48 contiguous states and the District of Columbia are in effect as of January 01, 2024
How to Apply
To obtain information about charity care and discount payment please contact our Business Office located on the 1st floor Monday – Friday 9am – 5pm. Please give us a call at (213)-314-1492 or email us at businessoffice@ladowntownmc.com.
1.Download and print the Financial Assistance application.
Select your language:
Forms are also available at our registration and admission desks.
2. Submit your form
WCMD Financial Assistance
725 S, Orange Av, West Covina,
CA 91790
WCMD Patient Financial
725 S, Orange Av, West Covina,
CA 91790
patient.billing@ladmc.com
Need help getting the application, filling it out, or turning it in?
- Contact Patient Services at 626-338-8481.
- For patients currently admitted at the hospital, contact Patient Financial Advocates at 626-338-8481
3. We will review your application.
- A customer service representative checks your application to make sure it is complete and all supporting documentation is provided.
- If your application is incomplete, then you will receive a letter explain what is needed.
- You will receive communications notifying you whether the application was approved or declined.
If you have not received any status notifications, you can contact Patient Services at 626-338-8481
Patient Services
(213) 989-6100
Available weekdays 8 a.m. - 4:30 p.m. PT.
Financial Assistance Documents
View the Summary of Financial Assistance Policy:
What Services Are Covered?
The financial assistance policy applies only to medically necessary services provided by WCMD and include:
- Medical center facility services.
- WCMD faculty physicians in their capacity as faculty.
- WCMD Medical Care Foundation (“WCMD”) employed physicians or medical groups that have an exclusive professional services agreement with WCMD.
- WCMD emergency physicians of the Community Urgent Care Medical Group, Inc.
Financial assistance for elective procedures and for follow-up care is limited to patients who live in the service area or as otherwise approved by an officer of the Organization.
View the full WCMD Financial Assistance Policy:
View the full WCMD Debt Collection Policy:
What Doctors Are Covered?
Not all doctors who practice at WCMD take part in our Financial Assistance Policy. To see if your doctor is included, review the attached listing of participating and nonparticipating doctors.
- WCMD Medical Center Financial Assistance Provider Listing (PDF).
- WCMD Marina del Rey Hospital Financial Assistance Provider Listing (PDF).
If your doctor has a "Yes" in the first column, they are included. If your doctor has a "No" in the first column, be sure to ask if they have their own financial assistance policy.
It is possible that your doctor is covered by our policy as part of a group (such as faculty physicians) but that their private practice is not. Whether or not your doctor is listed as covered by the policy, it is a good idea to check with your doctor’s office directly to ensure you receive the most current and accurate information..
Other Assistance Programs
COVID-19 Cash Price Information
Government Programs
WCMD takes part in a number of government aid programs that are not part of the WCMD Financial Assistance Policy:
- Medi-Cal.
- California Victims of Crime Compensation Program.
- California Health Benefit Exchange (Covered California).
You may also be eligible for subsidized coverage through the California Health Benefit Exchange (Covered California).
Cash Discounts and Packages
WCMD offers cash discounts and package pricing for certain services. In most cases, cash packages cover the hospital and anesthesiologist fees for outpatient procedures not covered by insurance, and for uninsured patients. Cash packages must be paid before you receive services, and claim forms are not provided. Call Cash and Insurance Pricing Line at 310-423-4890 for more information.
Hospital Billing Complaint Program
If you believe you were wrongly denied financial assistance, you may file a complaint with the State of California’s Hospital Bill Complaint Program. Go to HospitalBillComplaintProgram.hcai.ca.gov for more information and to file a complaint.
Note: Authority cited: Section 127010, Health and Safety Code. Reference: Section 127410, Health and Safety Code..
Help Paying Your Bill
We provide financial assistance to eligible patients. We also offer our patients a variety of options to meet their financial needs, even if they do not qualify for assistance.
Have Questions or Need Help?
By Phone
We're here to help answer your questions Monday through Friday, 8 am - 4:30 pm.
CALL 626-338-8481By E-Mail
Would you prefer talk to us by email? No worries – we’ve got you covered and we’ll respond within 3 business days.
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